Got a question? Check our Frequenty Asked Questions section below to find an answer. If you still cannot find a solution to your problem, you can visit other related sections on our website such as Ordering InformationShipping & ReturningAbout Saksco and Privacy Policy. You can also send us an online inquiry here or email us.

How do I order from you?

Since we are an importer and wholesaler, we sell to Trade only. You must have a registered business and business licence number to buy from us. All orders must be placed on our website.For faster ordering, use either the “Quick Order” or re-order features. Re-orders can be placed by viewing "Order History" on the top right-hand corner of our website.

Due to increase in business volumes, resulting in shortage of warehouse space - all orders placed will be for immediate shipping/pick up. We recommend placing your order as soon as possible to enable you take advantage of the current available stock and product specials. Stock moves very quickly in our busy season!

For more information regarding ordering and shipping, please refer to our Terms & Conditions page.

What payment methods do you accept?
We accept Visa, MasterCard, or American Express. No C.O.D's.  

How can I get on credit terms?
We do not offer credit terms; all orders must be placed on our website with a valid credit card. 

How do I receive a Catalogue?
Our latest catalogue is available for FREE e-download found on our website homepage.

Note: For latest information on prices, terms & conditions please check our website. Our catalogue is printed only once a year and should be used as a reference guide only. In case of any discrepancies between the catalogue and website, information on the website will be considered the most up to date. Prices, terms, and conditions are subject to change without notice.

Am I able to buy below case size quantity?
We only offer orders for shipping and pick up of full cases. Purchasing below case quantity is only available for walk in shopping at our Cash & Carry location.

Please note Cash & Carry prices will apply.

Is there a minimum order amount?
Shipping: One Case Minimum
Pick Up: $300 (Full Cases Only)

Do you sell assorted cases?
For certain items, we do sell assorted cases for you to get a wide selection without purchasing too much inventory. All available assorted cases are listed on our website.

How long does it take to receive an order?
We strive to ship all orders within 24 hours of receiving the order. It normally takes between 2-3 working days for delivery in Ontario and Quebec, and 5-7 working days elsewhere. It may take longer during the busy holiday season. You will receive a tracking number once the order has left our facility for you to track as well. on.

Do you ship chocolate in summer?
During summer months we can ship chocolate products to customers in Ontario and Quebec with a 1-day transit time only, using ice packs. There is a nominal cost for ice packs.

How do you ship your products?
Shipping is via Canpar Ground or common carrier where service is available.

For more information regarding ordering and shipping, please refer to our Shipping and Returns page.

How soon should we be booking for Christmas products!
During the Christmas season it is highly recommended that you order at your earliest possible convenience to avoid disappointment.