Create an Order Form to make client ordering as simple, efficient and easy as possible. Use this or a similar list.
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Customer's name, address and phone number
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What occasion is the gift for?
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What is the recipient's gender and approximate age?
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What is the recipient's favorite hobby, interest, sport, etc.?
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If the recipient is a newborn, is it a girl or a boy?
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What is the customer's budget? How much would they like to spend?
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Ask if they would prefer to send gourmet foods, personal care products, fruit, etc. Do not hesitate to make a suggestion of what would be suitable. With experience you will gain confidence in recommending what would be appropriate for the occasion and customer's budget.
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Delivery information:
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Delivery date
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Best time of day for delivery
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Full name and address of recipient
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Phone number(s) of recipient
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Card and message on the card
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If a customer is paying by Credit Card, you will need:
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Inform your customer when the order will be ready. If the customer needs the gift in a rush, try to oblige, but be honest. Only you know your own workload.
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