Free Shipping Offer
Available for web orders ONLY. Shipping via FedEx Ground where service is available. Excludes out of stock items. Excludes extended area surcharge. Customer is responsible for special delivery charges including, but not limited to express shipping, residential delivery, tail gate service, waiting time, inside delivery etc. For information regarding the minimum order amount for your location, please click here.
Shipping Methods
FedEx Ground. Minimum Shipping Charge is $15. Insurance and Handling will be added to shipping charges. Saturday delivery with FedEx at no extra charge. We strive to ship within 24 hours of receiving your order. It may take longer for large orders or during the busy Christmas Season. An email will be sent when your order is shipped along with the tracking number and estimated arrival date. In the event that an incorrect ship to address is provided and not corrected prior to order shipping, there will be a fee per box/pallet based on carriers current surcharges/fees. Customers are responsible for any shipping fees incurred due to refusal without prior authorization.
Address Correction Fee
In the event that an incorrect ship to address is provided and not corrected, prior to order shipping, there will be a fee per box/pallet based on carriers current surcharges/fees.
Delivery Time
In most cases, it usually takes approximately 2-5 days for shipping. It may take longer during the busy Christmas Season.
Warm Weather Shipping
We ship Chocolates year-round by using FedEx ground service for one day transit and by FedEx Air to other places. Customer is responsible for ice packs or insulated box charges.
Substitutes
If an item is out of stock, we will try to contact you for substitutes and hold the order until noon the next business day. Please provide your daytime or cell phone number to expedite your order. Due to risk of errors and delays, we do not add to orders. However, we will gladly take a new order.
Back orders
We do not keep back orders. Please re order.
Return Policy
All damages and discrepancies must be reported 48 hours of receipt of order. Due to the nature of food items, we do not accept any food returns. No returns will be accepted without prior authorization. Credit will be applied after the product is received. All unauthorized returns must be paid for by the Customer. There is a 20% restocking charge for returned items. No returns on seasonal items. Customers are responsible for any shipping fees incurred, due to refusal of an order, without prior authorization.
Claims for Shortages/Damages
Please report all damaged shipper boxes to FedEx immediately. FedEx: (800) 463-3339. All short shipments or discrepancies should be reported immediately to us.
Shelf Life
We take special care in selecting items that have extended shelf life, including cheese and sausages. Minimum guaranteed shelf life of items is as follows:
a) Shipped Sept-Dec: Early next year
b) Shipped Jan-Aug: 60 days
If there are any deviations from above, we will seek your approval before shipping.
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NOTE: Prices and Terms & Conditions are subject to change without notice. All prices are FOB our warehouse in Sanborn, NY. Prices are subject to change without notice. All orders are subject to acceptance by Saksco. Every effort has been made to provide the most accurate and up-to-date information. However, we cannot be responsible for any errors or omissions.If for whatever reason Saksco is unable to deliver within the time frame promised you have the option of refusing the shipment or arrange with us for pick-up. However, Saksco cannot be responsible for lost business or other claims.
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